Privacy Policy
Level Up Customs — 703 E. Hwy 6, Ste B, Alvin, TX 77511
Last Updated: July 2, 2026
1. Overview
Level Up Customs ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit levelupcustomstx.com or communicate with us via phone, text message, or in person.
By using our website or services, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our site or services.
2. Information We Collect
We may collect: contact information (name, phone, email, mailing address); vehicle information (make, model, year, VIN, build goals); communication records (build requests, quotes, appointment inquiries); and technical data (IP address, browser type, pages visited) collected automatically via standard web analytics.
3. SMS / Text Message Communications
We may send text messages (SMS/MMS) to customers and prospects who have provided their phone number and opted in. These may include quote follow-ups, build status updates, and appointment reminders.
Important SMS Disclosures:
- Message and data rates may apply. Check with your wireless carrier for details.
- Message frequency varies based on your interactions with us and any active build.
- To opt out at any time, reply STOP to any text message from us.
- For help, reply HELP or call us at (281) 331-0072.
We do not share, sell, rent, or trade your phone number or SMS opt-in data with third parties for their marketing purposes.
4. How We Use Your Information
To provide and improve our customization services; communicate about your build, quote, or appointment; send reminders and offers you've opted into; and comply with applicable law.
5. How We Share Your Information
We do not sell your personal information. We may share it with service providers who help operate our business (scheduling, financing partners you choose to work with), or when required by law.
6. Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, and resolve disputes.
7. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information, and may opt out of marketing communications at any time by contacting us.
8. Cookies
Our website may use cookies to analyze traffic and improve performance. You can control cookie settings in your browser.
9. Security
We use reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.
10. Contact Us
11. Updates to This Policy
We may update this Privacy Policy from time to time; the "Last Updated" date above will reflect changes.